Privacy Policy - WhatsApp Integration

Last Updated: March 3, 2026

This Privacy Policy describes how DaysAway Travel ("we," "our," or "us") collects, uses, and protects your personal information when you interact with our services through WhatsApp Business API. By using our WhatsApp service, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 WhatsApp Messages and Content

When you send messages to our WhatsApp Business number, we collect:

• Message Content: Text messages, images, videos, audio files, documents, and location data you send to us
• Message Metadata: Timestamps, message IDs, and message types
• Media Files: Any photos, videos, or documents you share with us

1.2 Contact Information

We collect the following contact information:

• Phone Number: Your WhatsApp phone number (including country code)
• User Profile: Information associated with your WhatsApp account

1.3 Usage Data

We automatically collect information about how you interact with our service:

• Message frequency and patterns
• Response times and engagement
• Device information (when available through WhatsApp API)

2. How We Use Your Information

We use the collected information for the following purposes:

2.1 Service Provision

• To receive and respond to your messages
• To organize and store your travel-related messages and media
• To create and manage travel trip records based on your messages
• To provide customer support and assistance

2.2 Trip Management

• To create travel trip entries from your messages
• To associate messages with specific trips
• To organize your travel content chronologically
• To enable trip renaming and management features

2.3 Communication

• To send you automated responses and confirmations
• To prompt you for trip assignment when needed
• To provide system notifications and updates

2.4 Service Improvement

• To analyze usage patterns and improve our services
• To troubleshoot technical issues
• To ensure system security and prevent abuse

3. Data Storage and Security

3.1 Data Storage

Your data is stored:

• In secure databases hosted on our servers
• With encryption at rest and in transit
• In compliance with industry-standard security practices

3.2 Data Retention

We retain your information:

• Messages and media: Retained indefinitely unless you request deletion
• Trip records: Retained as long as your account is active
• You may request deletion of your data at any time (see Section 6)

3.3 Security Measures

We implement appropriate technical and organizational measures to protect your data:

• Secure server infrastructure with regular security updates
• Encrypted data transmission (HTTPS/TLS)
• Access controls and authentication for administrative access
• Regular security audits and monitoring

4. WhatsApp Business API Integration

4.1 Meta/Facebook Integration

Our WhatsApp service is powered by Meta's WhatsApp Business API. When you use our service:

• Your messages are processed through Meta's infrastructure
• Meta's Privacy Policy applies to their handling of your data
• We receive messages and data through Meta's secure API
• We do not share your data with Meta beyond what is necessary for the service

4.2 Meta's Data Practices

For information about how Meta handles your WhatsApp data, please review:

• WhatsApp Privacy Policy
• Meta Privacy Policy

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

5.1 Service Providers

• Meta/Facebook: As necessary to provide WhatsApp Business API services
• Hosting Providers: For secure data storage and server infrastructure

5.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Valid legal requests or court orders
• Government investigations
• Protection of our rights, property, or safety

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. Your Rights and Choices

6.1 Access and Portability

You have the right to:

• Access your personal data stored in our system
• Request a copy of your data in a portable format
• View your messages and trip records through our admin interface

6.2 Deletion

You may request deletion of your data by:

• Contacting us through the methods listed in Section 9
• Requesting deletion of specific messages or trips
• Requesting complete account deletion

6.3 Correction

You can:

• Update trip names and information through WhatsApp commands
• Request correction of inaccurate data by contacting us

6.4 Opt-Out

You can stop using our WhatsApp service at any time by:

• Ceasing to send messages to our WhatsApp number
• Blocking our WhatsApp Business number
• Requesting removal from our system

7. Children's Privacy

Our service is not intended for users under the age of 13 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our service, you consent to the transfer of your information to these countries.

9. Contact Us

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last Updated" date at the top of this policy
• Sending you a notification via WhatsApp if significant changes are made

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Compliance

This Privacy Policy is designed to comply with:

• General Data Protection Regulation (GDPR) - European Union
• California Consumer Privacy Act (CCPA) - California, USA
• WhatsApp Business API Terms of Service
• Meta Business Tools Terms

12. Consent

By using our WhatsApp Business service, you consent to:

• The collection and use of your information as described in this Privacy Policy
• The processing of your messages and media for trip management purposes
• The storage of your data in our secure systems

If you do not agree with this Privacy Policy, please do not use our WhatsApp service.

---

← Back to Home